We are aware that inaccurate information is currently circulating online regarding Bay Bluffs–Emmet County Medical Care Facility. This information appears to have originated from a third-party application that is not affiliated with Bay Bluffs and does not verify the accuracy of its posts.

We want to be very clear: this information is not true. No resident is missing, and no resident was in danger or threatening others.

Bay Bluffs is a fully secured memory care facility, with multiple layers of safety systems in place to ensure residents remain protected and accounted for at all times.

Understanding 911 Calls in Memory Care Settings

It is important to note that not all 911 calls reflect emergencies involving danger or elopement.
In memory care environments, residents may:

• Experience confusion or disorientation upon waking
• Misinterpret dreams or memories as real events
• Call for help when feeling anxious or frightened

Our team is trained to respond immediately, assess the situation, and coordinate with emergency services when appropriate. These safeguards are part of our established emergency response protocols.

What Actually Occurred

In a recent situation during overnight hours, a resident experiencing cognitive impairment and distress, for example, placed a 911 call after waking from a vivid dream and experiencing hallucinations. This type of event is not uncommon among individuals living with dementia-related conditions.

Local law enforcement responded promptly and appropriately, providing reassurance and support to the resident. “We are extremely grateful for their professionalism and understanding of the Harbor Springs Police Department, for their sensitive approach when working with individuals experiencing memory and cognitive challenges,” shares Lisa Ashley, Bay Bluffs Administrator.

The Importance of Verified Information

“We encourage families and community members to be cautious when viewing information shared on third-party platforms or unverified applications,” Ashley adds. These sources may publish automated, incomplete or inaccurate reports that do not reflect actual conditions or verified events.”

“We strongly encourage anyone with concerns to contact Bay Bluffs directly or verify information with local law enforcement before drawing conclusions,” she expresses.

The rapid spread of misinformation can create unnecessary concern and divert attention from real issues that require immediate response and care.

Our Commitment to Families

“We understand that seeing inaccurate information online can be concerning,” Ashley explains. “Bay Bluffs maintains strict communication protocols and will always notify families promptly in the event of any true emergency involving resident safety or wellbeing…We remain committed to transparency, resident dignity and providing a safe, secure environment for every individual in our care.