You’ve Got a Lot of Living to Do


Bay Bluffs is currently closed to visitors due to an outbreak of influenza. Please let us know if you need any assistance getting in touch with your loved one. We are happy to set up phone calls, facetime and skype visits and deliver care packages and cards! If you have any questions about this policy, please call us at (231) 526-2161. We appreciate your help in keeping our Residents safe and healthy!

Helpful Links & Resources

Michigan Association of Counties
935 North Washington Avenue
Lansing, MI 48906

Michigan County Medical Care Facilities Council (MCMCFC)
Renee Beniak, Executive Director
935 North Washington Avenue
Lansing, MI 48906-5156
Telephone – 517-371-5303
Fax – 517-371-5310

Michigan County Social Services Association
935 North Washington Avenue
Lansing, MI 48906-5156

Michigan Department of Community Health
Bureau of Health Systems / Complaint Investigation Unit
(800) 882-6006

Michigan Office of Services to the Aging
Sarah Slocum
Long Term Care Ombudsman
(866) 485-9393

Michigan’s Quality Improvement Organization
22670 Haggerty Road, Suite 100
Farmington Hills, MI  48335-2611
Corporate phone – (248) 465-7300
Corporate fax – (248) 465-7428

Medicare Issues

Five-Star Quality Rating – The Five-Star Quality Rating was created to help consumers, their families, and caregivers compare nursing homes more easily and help identify areas about which you may want to ask questions.  This rating system is based on continued efforts as a result of the Omnibus Reconciliation Act of 1987 (OBRA ’87), a nursing home reform law, and more recent quality improvement campaigns such as the Advancing Excellence in America’s Nursing Homes, a coalition of consumers, health care providers, and nursing home professionals. 

Nursing home ratings are taken from the following three sources of data:

  • Health Inspections
  • Staffing
  • Quality Measures

We provide a star rating for each of these three sources, in case some areas are more important to you than others.  Then these three ratings are combined to calculate an overall rating.

Medicare Provider Hotline
(248) 465-7457 – 8 a.m. – 4 p.m.

Medicare Information Line for Consumers (Appeals)
(800) 365-5899 – Seven days a week 8 a.m. – 4 p.m.

Bay Bluffs' Title VI Policy can be found here.